Who, What, Where, & Why
March 15, 2017
Are blogs even a thing anymore? I don't know. Either way, I find that a blog is a good place to talk about stuff.
I started this blog to help people understand a little about taking care of their vehicles. My feeling is that an educated consumer is the best kind of customer. The more you know about how your vehicle operates, what needs to be done to keep it operating efficiently, and why we recommend certain preventative measures, makes our job easier, you more informed, and your relationship with your repair shop less stressful.
My motive is to empower readers by sharing the info I mine from the minds of my mechanics, industry magazines, and the internet. Some of my posts will contain moments of semi-coherent rambling that may be mixed with a few valuable morsels.
Keep in mind that this blog is for entertainment purposes. If you should pick up a tidbit or two of usable info nuggets, please make sure to check your owner's manual before attempting any repair to avoid any damage to your vehicle.
Whether or not you are one of our wonderful customers, I hope that my weekly blog posts inform, enlighten, and maybe even entertain.
So, let's get started--Who am I, and why should you bother reading what I have to say?
My name is Denise, and I am co-owner of a repair shop in beautiful rural NJ. (Yes, it does exist.) My automotive career began in 1984 as a service department cashier in a multi-line dealership. I was promoted to warranty clerk and worked my way up to oversee their Chrysler/AMC/Jeep warranty department. After awhile, I left there and worked for a smaller dealership where I met my shop foreman husband.
After a merger and a major restructuring, all the management found themselves on the unemployment line. Instead of working hard for someone else, we decided to start our own auto repair shop. How hard could it be? Famous last words...
It was difficult at times, but we persevered through 3 different locations, 2 landlords from hell, 22 different helpers, interns, and so-called technicians, (and a few good ones that got away,) a collapsed roof, 2 hurricanes, the 2009 'Cash for Clunkers' program, the 2007-2008 recession, $4.69/gal gas prices, angry customers, an incompetent accountant, and unreliable vendors. Whew! There's more, but I think I wiped the other trials and tribulations from my memory. It's best not to dwell on the past.
In any case, we made it through, and we like to think we learned a thing or two along the way.
So, once a week, I'd like to share with you.
Feel free to ask questions, and let's have some Quality Time together!
See you next week!